How do I return an online order?

Return postage is the responsibility of the customer unless the item is faulty. You can post your return using a $11 prepaid return label, which will be deducted from your refund.

If you would like to post the return at your own expense we can provide the address, please contact [e-mail].

• For high-value items, we strongly recommend purchasing extra cover, as MUJI cannot take responsibility for any loss or damage once the parcel has been sent.
• Please provide us with the tracking number so we can assist in monitoring the return.

No return fee will be deducted if you choose to post the item back at your own cost.

How to Submit an Online Return Request

STEP 1 — COMPLETE THE RETURN REQUEST ONLINE FORM

Submit an online Return Request here using the same email address used to place your order and the relevant order number. One returns request should be created for each parcel to be returned.

STEP 2 — RECEIVE YOUR RETURN LABEL AND CONFIRMATION

You’ll receive a confirmation email with an AusPost QR code, tracking number and your $11 prepaid label (this will be deducted from your refund).

STEP 3 — POST YOUR RETURN

Post your return with the prepaid label provided. 

STEP 4 — RECEIVE YOUR REFUND

Once your return arrives back at the warehouse, we will process your refund.

Refunds are processed within 3 business days of receiving your return in original condition. Original shipping and return postage fees are non-refundable.

To submit a Return please visit the Australia Post returns portal here to get started.