There is an item missing/damaged in my order

We apologise that you are experiencing an issue with your order.

Missing items

For missing items, please ensure you have checked inside all items in the order and checked through the packing materials.

Sometimes items can be packed inside another item for safety such as inside the Hard Shell Suitcase. Smaller items can sometimes be hidden within packing materials.

If you still cannot locate the missing item, please reach out to our team via Contact Us.

Damaged items

If you received an item that is damaged or faulty please email [e-mail] with your order number and photos of the damage for assessment.