General
At MUJI Australia, we value our customers and want you to be satisfied with your purchase. We offer a refund or exchange for a change of mind on most items purchased online and in-store.*We only offer an exchange for garments items (clothing) for the same item in a different colour or size. The item must be taken into a MUJI store within Australia. A MUJI Australia tax invoice is required to be presented in the store to be eligible for an exchange.
Please check below for the relevant policies.
We will provide you with a refund or exchange based on the below conditions:
If we consider that the product has a major failure under the Australian Consumer Law (e.g. the product is unsafe, does not fit the description or is not fit for purpose) or the product has a minor failure under the Australian Consumer Law (e.g. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.
Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and MUJI Australia may choose not to provide a refund or exchange.
Please check below for the relevant policies.
Online Orders
Refund Policy
Items purchased from www.mujiaustralia.com must be returned via post to our warehouse within 30 days of purchase date providing that the merchandise is unworn, unwashed, unused, sealed and in its original condition with all tags, stickers intact and in the original packaging. Such refunds for items purchased online cannot be processed in-store.
Once we receive the return, please allow up to 5 business days for your return to be processed. The refund will be issued in the form of the original payment method. Shipping and handling costs are non-refundable. Once the refund has been processed, it can take up to 10 business days for the funds to show in your account depending on your payment method or card issuer.
Please note that customers are responsible for all shipping and handling costs incurred for change of mind return. If you have selected to receive a pre-paid return label from MUJI and your return is deemed as 'change of mind', the cost of the label will be deducted from your refund total.
*We extended the return and exchange period for items purchased between the 1st to 24th of December, which the starting date for our 30-day return and exchange period will be from the 25th of December.
Once we receive the return, please allow up to 5 business days for your return to be processed. The refund will be issued in the form of the original payment method. Shipping and handling costs are non-refundable. Once the refund has been processed, it can take up to 10 business days for the funds to show in your account depending on your payment method or card issuer.
Please note that customers are responsible for all shipping and handling costs incurred for change of mind return. If you have selected to receive a pre-paid return label from MUJI and your return is deemed as 'change of mind', the cost of the label will be deducted from your refund total.
*We extended the return and exchange period for items purchased between the 1st to 24th of December, which the starting date for our 30-day return and exchange period will be from the 25th of December.
Exclusions
Due to various reasons such as health, hygiene and safety reasons, our change of mind policy does not apply to the following merchandise:
• Innerwear (including packaged shirts, underwear, and socks)
• Cosmetics, skin care, hair care, body & personal care
• Face masks
• Food, drinks & water bottles
• Furniture (including beds, mattresses, living room furniture, dining furniture, and shelving units)
• MUJI books
• Personalised items and gift packaging
• Cosmetics, skin care, hair care, body & personal care
• Face masks
• Food, drinks & water bottles
• Furniture (including beds, mattresses, living room furniture, dining furniture, and shelving units)
• MUJI books
• Personalised items and gift packaging
We will provide you with a refund or exchange based on the below conditions:
If we consider that the product has a major failure under the Australian Consumer Law (e.g. the product is unsafe, does not fit the description or is not fit for purpose) or the product has a minor failure under the Australian Consumer Law (e.g. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.
Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and MUJI Australia may choose not to provide a refund or exchange.
Exchange Policy
Currently, we only offer an exchange for garment items for the same item in a different colour or size. The item must be taken into our MUJI store within Australia for a direct exchange. MUJI Australia tax invoice is required to be presented in the store to be eligible for an exchange.
For any other items, direct exchanges are not able to be made through our online returns process. You must return the item to our warehouse via post for a refund (if eligible) and place a new order for the items you wish to purchase.
For any other items, direct exchanges are not able to be made through our online returns process. You must return the item to our warehouse via post for a refund (if eligible) and place a new order for the items you wish to purchase.
mujiaustralia.com reserves the right to deny a refund under this policy if the merchandise does not meet the change of mind return policy requirements. Our Change of Mind Policy is in addition to, and does not affect, the statutory rights you may have under the Australian Consumer Law or other laws to return or exchange goods that are faulty, have been wrongly described, are different from samples shown to you, or do not do what they are supposed to.
*MUJI reserves the right to suspend or cancel without notice
To submit a Return ticket please visit the Returns & Exchanges page here to get started.
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