General
At MUJI Australia, we value our customers and want you to be satisfied with your purchase. We offer a refund or exchange for a change of mind on most items purchased online and in-store.*We only offer an exchange for garments items (clothing) for the same item in a different colour or size. The item must be taken into a MUJI store within Australia. A MUJI Australia tax invoice is required to be presented in the store to be eligible for an exchange.
Please check below for the relevant policies.
Please check below for the relevant policies.
In-Store Purchases
Refund & Exchange Policy
We offer an exchange or refund on most items purchased from our MUJI stores within Australia, subject to the following terms and conditions:
• Merchandise is returned for change of mind within 30 days from the date of purchase
• Valid proof of purchase is accompanying the returned merchandise (receipt)
• The merchandise is unworn, unwashed, unused, sealed and in its original condition with all tags, stickers intact and in the original packaging. Such refunds and exchanges can only occur once.
• Valid proof of purchase is accompanying the returned merchandise (receipt)
• The merchandise is unworn, unwashed, unused, sealed and in its original condition with all tags, stickers intact and in the original packaging. Such refunds and exchanges can only occur once.
Exclusions
Due to various reasons such as health, hygiene and safety reasons, our change of mind policy does not apply to the following merchandise:
• Innerwear (including packaged shirts, underwear, and socks)
• Cosmetics, skin care, hair care, body & personal care
• Face masks
• Food, drinks & water bottles
• Furniture (including beds, mattresses, living room furniture, dining furniture, and shelving units)
• MUJI books
• Personalised items and gift packaging
• Clearance items (including Mottainai items)
• Cosmetics, skin care, hair care, body & personal care
• Face masks
• Food, drinks & water bottles
• Furniture (including beds, mattresses, living room furniture, dining furniture, and shelving units)
• MUJI books
• Personalised items and gift packaging
• Clearance items (including Mottainai items)
We will provide you with a refund or exchange based on the below conditions:
If we consider that the product has a major failure under the Australian Consumer Law (e.g. the product is unsafe, does not fit the description or is not fit for purpose) or the product has a minor failure under the Australian Consumer Law (e.g. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.
Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and MUJI Australia may choose not to provide a refund or exchange.
mujiaustralia.com reserves the right to deny a refund under this policy if the merchandise does not meet the change of mind return policy requirements. Our Change of Mind Policy is in addition to, and does not affect, the statutory rights you may have under the Australian Consumer Law or other laws to return or exchange goods that are faulty, have been wrongly described, are different from samples shown to you, or do not do what they are supposed to.
*MUJI reserves the right to suspend or cancel without notice
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