For this festive shopping season, we will be extending our return and exchange period. Please read below for more information.
For items that are purchased in December 2023, the 30 days for return & exchange commences from the 25th of December 2023.
Online Order Exchanges
Garment items may be taken in-store within 30 days of purchase for a direct exchange, i.e. the same item in a different colour/size. You will need to bring your MUJI Australia tax invoice to be eligible to make an exchange.
For any other items, exchanges are not able to be made through our online returns process. You must return the item to our warehouse for a refund, and then purchase the new item in a new order.
Online Order Refunds
To receive a refund for an item purchased from mujiaustralia.com, it must be sent back to our warehouse within 30 days of purchase. Refunds for items purchased online cannot be processed in-store.
Please note that customers are responsible for all shipping charges incurred for a 'change of mind' return.